Customer Service Representative (CSR)
Company: Pentastar Aviation
Location: Waterford
Posted on: May 4, 2024
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Job Description:
Description: As a Customer Service Representative at Pentastar
Aviation's Executive Facilities, you will play a crucial role in
providing exceptional service to executive travelers and aircraft
crew members. Your enthusiasm and dedication will ensure that every
guest receives a Ritz Carlton-like experience during their visit.
You will be responsible for greeting visitors, managing requests,
and maintaining a high level of customer satisfaction.
Responsibilities:
Primary Customer Interaction: Act as the initial point of contact
for customers, providing exemplary service and assistance with
professionalism and courtesy.
Implementation of Safety Measures: Enforce and uphold safety
protocols to ensure the safety and well-being of customers,
adhering to regulatory standards and company policies.
Assistance with Aircraft Parking: Assist in guiding passengers and
crews to and from ramp areas using standardized procedures to
ensure safe maneuvering and efficient ground movement.
Customer Support: Deliver attentive and courteous customer service
to passengers and crew members, addressing inquiries and fulfilling
requests promptly and effectively.
Customer Billing: Generate and distribute accurate invoices to
customers based on service agreements and usage data. Verify
billing accuracy and resolve any discrepancies or errors in a
timely manner. Ensure adherence to billing schedules and deadlines
to meet customer expectations and regulatory requirements.
Baggage Assistance: Handle baggage efficiently and securely,
following security protocols and ensuring proper loading and
unloading procedures to protect customers' belongings.
Access Control: Control access to restricted areas by verifying
credentials, issuing visitor passes, and monitoring entry and exit
points to ensure only authorized individuals are granted
access.
Regular Feedback and Communication: Solicit feedback from members
regularly to gauge satisfaction levels, identify areas for
improvement, and gather suggestions for enhancing services and
experiences.-- Maintain open and transparent communication channels
with customers, keeping them informed about FBO updates, Avfuel
Promotions, and opportunities.
Other Duties - As assigned by management.
Requirements:
High school diploma or equivalent.
Valid and unrestricted driver's license and ability to complete DOT
medical requirements for passenger transportation.
Solid customer service skills with an outgoing and friendly
personality.
Strong teamwork skills and ability to multitask effectively.
Basic computer skills, including proficiency in MS Office.
Flexibility to work evenings, weekends, holidays, and overtime as
required.
Willingness to learn new processes and accept coaching from team
members.
Ability to work outdoors in various weather conditions when
necessary.
Must be present and ready to work at the start time for every
scheduled shift.
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Join Our Team: If you are passionate about providing outstanding
customer service and thrive in a dynamic environment, we encourage
you to apply for this rewarding opportunity. Join our team and be
part of an organization committed to excellence in aviation
services.PIb519e1c4dfca-25660-31890011
Keywords: Pentastar Aviation, West Bloomfield Township , Customer Service Representative (CSR), Hospitality & Tourism , Waterford, Michigan
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